TERMS OF PAYMENT

We offer secure payment with cards  (Visa and Mastercard) and with Paypal. When we receive your order, you will receive an order confirmation for the email you specified. If you do not receive an order confirmation, please send an email to ecogrownu@gmail.com.

DELIVERY

 

DELIVERY TIME

We guarantee Same-Day Shipping within Europe. Normal delivery time is 5-10 working days after we receive your order.

 

MODE OF DELIVERY

Smaller and lighter packages are sent as goods letter. This means that you get your order delivered directly to your mailbox. In case the parcel does not fit in the mailbox, it will be forwarded to your local subpostmaster and a SMS notification will be sent to you.

Larger parcels are sent as parcels directly to your local subpostmaster.

When the parcel has arrived at your local subpostmaster, you will receive an SMS notification that the parcel is available.

 

The parcel must be collected within 14 days of the notification date.

Unclaimed shipments are returned to us and you as a customer will then be charged a fee of 20 Euro.

FREE SHIPPING

We offer free shipping if the value of ordered products exceeds 30 Euro.

For purchases under 30 Euro, a shipping cost of 5 Euro will be added.

RETURN POLICY

 

RETURNS

You have the right to cancel your purchase within 14 days of receiving the item.

This is provided that the product is in essentially unchanged condition, and you are not allowed to open the original packaging.

 

Remember to always protect the original packaging when returning.

If the original packaging or item is destroyed so we cannot resell the product, we will charge you for this. You will be charged for the return shipping cost.


Always contact our customer service before returning the item at ecogrownu@gmail.com

COMPLAINT

We guarantee that the goods you ordered are error-free at delivery.

Should you receive a defective or incorrectly delivered item, you should contact customer service as soon as possible, but no later than 10 days.

Send back the item in the condition it was received, and you will get a correct item.

Of course, we will pay for the shipping cost when we receive the wrong item.

 

CONTACT

EMAIL
International delivery within 10 days
Safe payment
Free shipping over 130 Euro

Eco Grow © 2020